Update your card, switch to yearly, get receipts or cancel

Change your payment card, download invoices and receipts, switch between monthly and yearly billing, or cancel from Plan & billing.

Updated

Your subscription is managed in Stripe's secure billing portal, which you open from Recoatly.

Open the billing portal

  1. Go to Settings → Plan & billing.
  2. Click Manage billing. Stripe's billing portal opens.
  3. Update your card, download invoices and receipts, switch between monthly and yearly billing, or cancel your plan. Stripe brings you back to Recoatly when you're done.

Cancel

  1. In the billing portal, choose to cancel your plan and confirm.
  2. Back in Recoatly, the Plan & billing page shows the date your plan ends. You keep full access until then.
  3. After that date your account becomes read-only. Nothing is deleted, and you can subscribe again at any time.

Changed your mind before the end date? Open Manage billing again and renew your plan.

Good to know

  • There are no cancellation fees. Unused time is not refunded, so a yearly plan you cancel stays active until the end of the year you paid for.
  • The Billing history on the Plan & billing page lists your payments and changes to your subscription.
  • If the page doesn't show a change you just made, click Refresh status.
  • Only the account owner can open the billing portal.
  • Leaving for good? Download your data first. See Export your data or delete your company.

Still stuck?

Write to us and a person will reply by email, usually within one business day.

Contact us